Privacy Policy

1. About Us

The Original Bingo & Trivia Company ("we", "us", "our") is a Melbourne-based entertainment company operating across Victoria and interstate. We provide trivia nights, bingo events, karaoke shows, corporate entertainment, and fundraising events. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number when you contact us or submit an enquiry
• Organisation or venue name when booking a corporate or fundraising event
• Event details including date, location, and guest count
• Billing and payment information when processing event bookings
• Communications you send us via email, phone, or our website contact form
• Technical data such as IP address, browser type, and pages visited when you use our website

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes for events
• Book, coordinate, and deliver our entertainment services
• Process payments and issue invoices
• Send you event confirmations and relevant updates
• Improve our website and services based on usage patterns
• Comply with legal obligations

4. Marketing Communications

We do not send newsletters or marketing emails. We only contact you about your enquiry or booking, and we will never add you to a mailing list or send you unsolicited marketing.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Event venues where necessary to coordinate your booking
• Third-party service providers who assist us in operating our website or delivering services (e.g. email platforms, payment processors), who are bound by confidentiality obligations
• Law enforcement or regulatory authorities if required by law

6. Data Storage and Security

Your personal information is stored securely with trusted cloud service providers, which may store data outside Australia. We take reasonable steps to protect your data from unauthorised access, loss, or misuse, including password protection, encrypted connections (SSL), and access controls.

While we take all reasonable precautions, no method of data transmission over the internet is completely secure. We cannot guarantee absolute security.

7. How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and meet legal obligations. Client and booking records are generally retained for seven years in line with Australian tax and business record requirements. You may request deletion of your data at any time (subject to legal obligations).

8. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected anonymously and helps us improve the user experience. You can disable cookies in your browser settings, though some site features may not function as intended.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (where legally permissible)
• Ask us to stop contacting you at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.