Privacy Policy

The Original Bingo & Trivia Co. is committed to providing quality services

to you and this policy outlines our ongoing obligations to you in respect of

how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the

Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which

we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the

Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of

Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence by telephone, by

email, via our website, from media and publications, from other

publicly available sources and from third parties. We don’t guarantee website links or policy of

authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you,

providing information to our clients and marketing. We may also use your Personal Information for

secondary purposes closely related to the primary purpose, in circumstances where you would

reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists

at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to

you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such

things as an individual’s racial or ethnic origin, political opinions, membership of a political

association, religious or philosophical beliefs, membership of a trade union or other professional

body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from

you. However, in some circumstances we may be provided with information by third parties. In

such a case we will take reasonable steps to ensure that you are made aware of the information

provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss

and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we

will take reasonable steps to destroy or permanently de-identify your Personal Information.

However, most of the Personal Information is or will be stored in client files which will be kept by

us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it,

subject to certain exceptions. If you wish to access your Personal Information, please contact us in


The Original Bingo & Trivia Co. will not charge any fee for your access request, but may charge

an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before

releasing the requested information. Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps

to make sure that your Personal Information is accurate, complete and up-to-date. If you find that

the information we have is not up to date or is inaccurate, please advise us as soon as practicable

so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Original Bingo & Trivia Co.

1300 447 019


Refund Policy

Thank-you for engaging the services of The Original Bingo & Trivia Co. pty. ltd.

We offer a full money-back guarantee for all services rendered by the Original Bingo & Trivia

Co. If you are not satisfied with the services that you have purchased from us, you may be

eligible for a full or partial reimbursement within 14 calendar days of your purchase. We

provide our service to the best of our ability and carry it out with due skill and care

After the 14-day period you will no longer be eligible and won’t be able to receive a refund.

You will not be eligible for a refund if:

  • Changed your mind

  • Insisted on having a service provided in a particular way, against the provider’s advice

  • Failed to clearly explain your needs to the provider.

  • Numbers at your event do not meet your expectations

  • You cancel your event with less than 24 hours notice

If you have any additional questions or would like to request a refund, feel free to contact us


or phone 1300 447 019.